Terms of service

Version of 9 September 2026. Cargix is a brand of Shenzhen Alateng International Trade Co., Ltd., a company registered in Shenzhen, China ("Cargix", "we"). Invoices may be issued by an affiliated company named on the invoice. By requesting a quote, booking a shipment or paying an invoice you ("the client") accept these terms.

1. Services

We arrange freight from China to the Gulf (consolidated sea and air cargo on an all-in basis, door to door), product sourcing, supplier verification, pre-shipment inspection, consolidation at our warehouse in China, and, as a separate service, customs clearance in the client's own name. We act as a freight forwarder and agent: carriage, customs and warehousing are performed by carriers, brokers and warehouse operators we appoint.

2. Quotes and prices

• Published prices are per cubic metre (CBM) for sea cargo and per kilogram for air cargo, in US dollars or UAE dirhams as stated, and carry a date. A quote is valid for 14 days unless it says otherwise.
• Every quote is indicative until the cargo is received, weighed and measured at our warehouse. The confirmed figure is issued before dispatch.
• Sea cargo is charged on the greater of measured volume and gross weight divided by 400 kg, minimum 1 CBM, rounded up to 0.1 CBM. Air cargo is charged on the greater of actual weight and volumetric weight (length × width × height in cm ÷ 5,000), minimum 1 kg, rounded up to the next kilogram.
• The cargo category (general goods; branded goods, CCTV and medical; cosmetics and food; power banks and batteries) is assigned by us from the client's description and photos. Goods that turn out to belong to a higher category are re-rated at the applicable tariff.
• Rush surcharges, remote-area delivery, free zone and exhibition delivery, oversized pieces (over 100 kg per piece, over 1,000 kg, or longer than 3 m) and declarations in the client's name are quoted separately.

3. What an all-in price includes

An all-in sea or air price includes freight, fuel, import customs duty and VAT of the destination country, and one delivery to the consignee's door. It does not include cargo insurance, repacking, storage beyond the free period, delivery to free zones or remote areas, carrying goods upstairs, or product registrations and conformity certificates (for example ECAS in the UAE or SABER in Saudi Arabia), which remain the client's responsibility. Under the all-in service the customs declaration is made in the carrier's name; the client does not receive a customs declaration or VAT invoice in its own name. Own-name clearance is available as a separate service.

4. Bookings, packing and marking

• Before the goods leave the factory the client provides an accurate description, HS code where known, gross weight and dimensions per carton, the number of pieces, the consignee's full name, address, city, country and telephone number, and declares batteries, magnets, liquids, powders and any regulated products.
• Every carton must carry the warehouse code we assign. Unmarked cargo is held until identified and may incur handling charges.
• Packing must protect the goods for 35 to 45 days of sea transit or an air journey with several handovers: strong cartons or crates, items separated, no untreated wood, battery-powered items with the UN3481 mark and neutral packaging, cosmetics in cartons of 20 kg or less. We may repack at the client's cost where packing is unsafe. Damage caused by inadequate packing is not compensated.

5. Goods we do not carry

Powders; weapons, ammunition and controlled knives; tobacco and alcohol; pressurised containers; flammable and explosive goods; counterfeit goods; goods prohibited by the laws of China or the destination country; and, by sea, adult products and electronic cigarettes. Standalone batteries and power banks travel only under the battery category and its packing rules. If prohibited goods are found in a consignment, the shipment is stopped and any fine, confiscation, return or storage cost is charged to the client.

6. Accurate declaration

The client is responsible for the accuracy of the description, quantity, value and origin of the goods and for holding any licence or registration the destination country requires. Penalties, fines, storage and return costs caused by an inaccurate or incomplete declaration are charged to the client in full; carriers apply a minimum penalty of about USD 280 per shipment plus return costs for misdeclared cargo. We run know-your-client checks and do not carry goods intended to evade sanctions or export controls.

7. Payment

• Freight is payable in full before the cargo is dispatched from China unless other terms are agreed in writing on the quote. Sourcing orders are paid as a deposit and a balance per the sourcing terms.
• Payment is by bank transfer to the account stated on the invoice, in the invoice currency. Bank charges are borne by the payer. We do not accept cards or cryptocurrency.
• Additional charges that arise after dispatch (re-rating, repacking, storage, penalties, re-delivery) are invoiced separately and are due within 3 days.
• We may hold cargo until all amounts due for that shipment are paid.

8. Transit times

Transit times we publish (sea 35 to 45 days door to door; air 6 to 9 days to Dubai and Sharjah, 7 to 10 days to the other emirates and to Saudi Arabia) are estimates based on recent shipments. They are not guaranteed. Customs inspections, port congestion, weather, security situations such as the 2026 closure of the Strait of Hormuz, airline and shipping-line decisions, and public holidays in China and the destination country may extend them. We inform the client of material delays as soon as we know of them.

9. Insurance

Cargo insurance is optional and must be requested and paid before dispatch: 1 percent of the declared value for sea cargo and 3 percent for air cargo, for declared values up to USD 14,000 per shipment, general goods only. The cover pays for the loss of whole pieces. It does not cover damage, shortage inside a carton, or loss caused by inadequate packing, misdeclaration, customs seizure or force majeure. Claims must be notified in writing within 3 working days of delivery with photos and the delivery note; later claims cannot be accepted.

10. Liability

• For uninsured cargo our liability for the loss of a piece is limited to the refund of the freight paid for that piece plus compensation of up to twice that freight, and in any case not more than the declared value of the lost piece. We are not liable for damage, for shortage inside a carton, or for indirect losses such as lost profit, penalties from the client's customers or delays.
• We are not liable for loss, damage or delay caused by events outside our control, including actions of customs authorities, airlines and shipping lines, port closures, war, security incidents, strikes, epidemics and natural events.
• For sourcing, verification and inspection services our liability is limited to the fee paid for that service. Inspection reports describe what was checked in a sample at a given time and are not a guarantee of the whole lot.

11. Storage and delivery

• Cargo is stored free of charge at our consolidation warehouse for the period stated on the Consolidation page; longer storage is charged per the price list. Cargo not collected or not paid for within 60 days may be disposed of after written notice, with costs deducted from any proceeds.
• Delivery is one attempt to the door at the address given. Unloading of pieces over 100 kg and any forklift are arranged by the consignee. Carrying goods upstairs is not included. A second delivery is charged at cost.
• The consignee or its representative must check the number of pieces on delivery and note any discrepancy on the delivery note.

12. Sourcing and inspection

For sourcing, we act as the client's agent in identifying suppliers, negotiating and following up orders; the purchase contract is between the client and the supplier unless we buy on the client's behalf under a separate written agreement. Supplier verification and inspection reports are based on documents, registries and on-site checks available at the time and are provided for the client's decision-making only.

13. Data

We process the client's data as described in our Privacy Policy.

14. Law and disputes

These terms are governed by the laws of the People's Republic of China. Any dispute is first addressed by negotiation within 30 days; failing that, it is submitted to the competent court at our registered domicile, unless the invoice names an affiliated issuing company, in which case the law and courts of that company's country apply to the amounts it invoiced.

15. Changes

We may update these terms; the version in force is the one published here on the date of the quote. Questions: quote@cargixhub.com, WhatsApp +971 58 526 1880.